Shipping & More

  • Odell Borg, founder of High Spirits Flutes, has been handcrafting Native American style flutes since 1990.

    “From day one I have taken great pride in upholding the MADE IN THE USA tradition of craftsmanship. We are committed to being green-minded and using non-toxic materials. Each flute is made from raw, kiln dried wood that is finished with a unique formula of non-toxic oil that protects and gives each flute its luster.” - Odell Borg

    All High Spirits flutes are constructed with a uni-body design, which means that they are crafted out of a single piece of wood. The tolerances on each flute are precise and measurable to thousandths of an inch. After the hole pattern and air passages are created each flute is hand sanded, burnished and then sealed with several coats of our specially formulated non-toxic oil.

    All High Spirits flutes come with a free “How-to-Play” book and DVD that include fingering charts and flute care. These instructional materials will guide you from never having played music, to creating your own melodies in a very short time.

    We offer several flute packages including special offers for the “First Time Player”. They have everything you need to be successful in your musical journey.

    High Spirits carries a variety of flute accessories including flute bags and cases, stands, songbooks, music CDs, How-to DVDs, and other special finds. Many of these useful accessories are offered at a discount when added to your flute purchase

    If you are looking for custom flutes, consider our line of Signature Flutes. They are a limited edition and we only make 100 of each design per key. The combination of the turbulence reducing construction, unique designs and special inlays of semi-precious stones, makes these flutes a wonderful addition to any flute collection.

    Because of their accurate tuning and high quality construction many professional musicians choose to play High Spirits flutes.

    “High Spirits flutes offer the quality and consistency I need as a professional. Their customer service is top notch and their flutes always deliver. Whether you are a professional or a beginner you know you are getting a flute that will play your song.” - Jan Michael Looking Wolf

  • VISITING THE HIGH SPIRITS SHOWROOM

    You're welcome to stop in at our shop in Patagonia, but please call first to let us know when you might arrive so that someone will be here to help you. The ideal time would be between 10:00am and 3:00pm Monday through Thursday.

    If you're visiting while our showroom is closed, please visit the Creative Spirit Artists gallery located in the heart of downtown Patagonia. For more information about the Creative Spirit Artists gallery, please contact by phone at: (520) 394-2100 or by visiting their website: Creative Spirit Artists

    To get here, take I-10 East from Tucson, exit at Highway 83, go south to Sonoita, turn right (West) onto Highway 82 and continue south to Patagonia. Once in Patagonia, turn left at the Post Office, then left again onto Harshaw Road (called McKeown in town) and continue about a mile. Turn left onto Red Rock Ave. (a dirt road which is the first left just past the Tree of Life signs) and follow the blue High Spirits signs.

  • Shipping And Order Information

    We process and ship orders Monday through Friday. All new, non-expedited orders will be processed within 3-business days.

    Depending on the package's shipping destination and size, orders are shipped via FedEx Home Delivery service or the U.S. Postal Service (USPS) Priority Mail and will take approximately 7-10 business days to be delivered.

    After purchasing with High Spirits you will receive an email to the address provided confirming your order. Once your order ships you will receive tracking information to your email address from FedEx or USPS.

    If you have not received your email notification within two business days of purchasing, please check your email spam folder.


    Domestic Orders - STANDARD SHIPPING

    FedEx Home Delivery service ONLY delivers packages Tuesday through Saturday. FedEx Home Delivery service does NOT deliver on Sundays or Mondays; Sundays, Mondays, and holidays are not included in estimated transit times.

      STANDARD GROUND SHIPPING: $9.50 - Orders $60.00 or more
      SMALL ORDER SHIPPING: $5.95 - Order less than $60.00

      Domestic Orders - EXPEDITED SHIPPING

      FedEx DOES NOT count the day that the package ships as an official 'Shipping Day' - instead, FedEx begins the 'Shipping Days' count on the date after your package departs.


      We offer FedEx Overnight, FedEx 2-Day and FedEx 3-Day expedited shipping options.

      Expedited orders are processed the same day when they are received BEFORE 9:00 AM Arizona time, OR the following business day when received after this deadline.

      OVERNIGHT SHIPPING FEE (No Saturday Delivery): $75.00
      FEDEX 2ND DAY SHIPPING FEE: $35.00
      FEDEX 3RD DAY SHIPPING FEE: $25.00















      INTERNATIONAL ORDERS

      There is a Flat Rate Shipping Fee of $38.00 on all international orders; international orders are generally received approximately 14 to 21 business days after the order date. Unfortunately, we do not offer expedited shipping on overseas orders.

      PLEASE NOTE: We are not responsible for Customs Duties or Taxes, VAT, or any other fee or charges associated with shipping internationally. Please feel free to contact us directly at (800) 394-1523 or by email.



      Shipping times may vary during holidays.

      Closed on the following holidays:

      • New Year's Day
      • Memorial Day
      • Fourth of July
      • Labor Day
      • Thanksgiving Day weekend (Thursday and Friday)
      • Christmas Day through the year end, and returning on the first work day after the new year.
       

      RETURN POLICY
      HIGH SPIRITS APPRECIATES YOUR BUSINESS. WE WANT YOU TO BE 100% SATISFIED WITH YOUR PURCHASE. If you have any problem with any of our flutes or other products please contact us and we'll do our utmost to resolve any issue so that you can fully enjoy your musical experience. We stand behind our instruments completely! If the sound is affected by any structural defect, because of checking or natural cracks, we will replace the flute within 30-days of shipment or repair it thereafter. In case of accidental damage beyond these conditions, we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.

      Returning a product: ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION. For a refund to be considered, the product must be returned in its original condition with no sign of wear and tear, and be must be received within 30-days from the date of shipment. Refunds are issued for the value of the product only; original shipping and handling charges are not refundable. The cost of return shipping is your responsibility unless the product has a defect. Include in your package a copy of your invoice, stating your reason for returning the product. The customer is responsible for merchandise until it safely reaches us. To prevent damage during shipping, make sure your return is well packed. Please insure your return package for the full value of the purchase, as we are not responsible if your returning package is lost in transit.
    • It is our hope that your High Spirits flute will bring you a lifetime of playing pleasure. Registering your flute with us will give you even more benefits!

       

      FLUTE REGISTRATION INCLUDES:

      •  Product support to answer any "how-to-use" questions

      •  Six-month warranty against crafting defects

      •  Entry into our monthly flute giveaway

      •  Subscription to Flute Talk, our monthly e-newsletter which includes:

      ~ Flute of the Month
      ~ Free High Spirits Music & Downloads
      ~ Free Song Tablature & Lyrics
      ~ Upcoming Festivals & Workshops
      ~ High Spirits News Updates
      ~ Monthly Flute Raffle Winners

    • ADDRESS
      714 Red Rock Avenue
      PO Box 522
      Patagonia, AZ  85624

      EMAIL ADDRESS
      flutes@highspirits.com

      PHONE AND FAX NUMBERS
      Toll-free phone: (800) 394-1523
      Local phone: (520) 394-2900 
      Fax: (520) 394-2312
      SIGN UP FOR FLUTE TALK
      High Spirits FLUTE TALK is our monthly e-newsletter – it’s filled with new items on sale, free music, free native flute song tablature, and other interesting information including our current Flute Of The Month!

      FLUTE TALK also includes:
      • Free High Spirits Music and Downloads
      • Free Song Tablature
      • Upcoming Festivals and Workshops
      • High Spirits News Updates
      • Monthly Flute Raffle Winner

      VISITING THE HIGH SPIRITS SHOWROOM

      You're welcome to stop in at our shop in Patagonia, but please call first to let us know when you might arrive so that someone will be here to help you. The ideal time would be between 10:00am and 3:00pm Monday through Friday.

      To get here, take I-10 East from Tucson, exit at Highway 83, go south to Sonoita, turn right (West) onto Highway 82 and continue south to Patagonia. Once in Patagonia, turn left at the Post Office, then left again onto Harshaw Road (called McKeown in town) and continue about a mile. Turn left onto Red Rock Ave. (a dirt road which is the first left just past the Tree of Life signs) and follow the blue High Spirits signs.

      YOU MAY ALSO CONTACT US HERE:
    • High Spirits flutes are sold all around the world in these stores:
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