Holiday Orders & Shipping Details

FREE Standard Ground Shipping
All Orders $100.00 or More | Applies To U.S. Orders Only

$6.75 FLAT RATE Standard Ground Shipping
All Orders Under $100.00 | Applies To U.S. Orders Only

$38.00 Flat Rate INTERNATIONAL SHIPPING

Holiday Shipping Deadlines

For Your Order To Arrive By December 23rd, Please Ship Accordingly

U.S. Standard Shipping
Must ship no later than December 15

FedEx 3-Day
Must ship no later than December 19

FedEx 2-Day
Must ship no later than December 20

FedEx Overnight
Must ship no later than December 22

International Orders
Canada
 -  must ship no later than December 10
Europe  -  must ship no later than December 10
Australia / New Zealand  -  must ship no later than December 8

U.S. Orders - Standard Shipping

FREE Standard Ground Shipping
All Orders $100.00 or More | Applies To U.S. Orders Only
$6.75 FLAT RATE U.S. Ground Shipping
All Orders Under $100.00 | Applies To U.S. Orders Only

We process and ship orders Monday through Friday except holidays; see our holiday schedule below.

All orders will be shipped via either: FedEx or U.S. Postal Service
Orders requested to be sent to post office boxes or overseas military bases will be shipped via the U.S. Postal Service.

Once you've placed your order, you'll receive an order confirmation email to the email address provided at checkout. Within 3-business days or less, you'll receive a second email confirming the shipment of your order, which will include a link to track your package and its expected delivery date.
Please check your email Junk folder if you don't receive your order shipping confirmation after 3-business days.

International Orders

FLAT RATE International Shipping:  $38.00
We process and ship orders Monday through Friday except holidays; see holiday schedule below.

All international orders are shipped by either:
U.S. Postal Service Priority International Mail or FedEx International Economy service.

Once you've completed your order, you'll receive an order confirmation email to the email address provided at checkout. Within 3-business days or less, you'll receive a second email confirming the shipment of your order, which will include a link to track your package and its expected delivery date.
Please check your email Junk folder if you don't receive your order shipping confirmation after 3-business days.

IMPORTANT!
For all international orders, we are not responsible for any
customs, duties, taxes, VAT, or other fees/charges related to the receipt of your order.

U.S. Orders Only - Expedited Shipping

We offer three FedEx expedited shipping options: Overnight, 2-Day, and 3-Day
Unfortunately, we do not offer expedited shipping for international orders.
 $25.00    3-DAY FEDEX
 $35.00    2-DAY FEDEX
 $75.00    OVERNIGHT FEDEX
All orders are processed and shipped Monday through Friday; all expedited orders must be received by 9:00 AM Arizona time to be shipped the same day. When calculating transit times, please do not include: the day of shipment, weekends, or holidays as shipping days.
IMPORTANT!
Expedited shipping will not be available from December 26, 2016 through January 3, 2017

Holiday Schedule

High Spirits Flutes will be closed in observance of the following holidays -
Thanksgiving:               November 24-25
Christmas:                     December 26-30
New Year's Day:            January 2, 2017

Return Policy

We value your business and we want you to be 100% satisfied with your flute!
If for any reason, you have any problem with one of our flutes or any of our other products, please contact us and we'll do our utmost to resolve any issue so that you can fully enjoy your musical experience.
We stand behind our instruments completely! If the sound is affected by any structural defect, because of checking or natural cracks, we will replace the flute within 30-days of shipment or repair it thereafter. In case of accidental damage beyond these conditions, we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.

Please contact us directly before returning a flute. For a refund to be considered, products must be returned in original condition with no sign of wear or tear, and be must be received within 30-days from original order date.
Refunds are issued for the value of the product only; original shipping and handling charges are not refundable. The cost of return shipping is your responsibility unless the product has a defect. Include in your package a copy of your invoice, stating your reason for returning the product. Customers are responsible for merchandise until it safely reaches us. To prevent damage during shipping, make sure your return is well packed. We strongly recommend that you insure your return package for the full value of the purchase, as we are not responsible for packages lost in transit.