High Spirits Flutes - Returns Policy

2021 HOLIDAY ORDER DETAILS

START YOUR ORDER RETURN HERE

EXTENDED HOLIDAY RETURN POLICY
All orders placed between 11/20/2021 and 12/24/2021 are eligible for a refund when returned by 1/7/2022. To receive a full refund within the extended satisfaction guarantee period, items must be received in their original condition. Any item altered or received in a quality less than its original condition is no longer eligible for return, replacement, or refund.

NO RETURNS ACCEPTED AFTER FOURTEEN (14) DAYS
For all orders placed outside of the above extended holiday period, we do not accept any returns more than 14 days after verified original delivery date.

ORDER CHANGES
We charge a $35.00 change fee for request to change, add, or remove an item in the original order, or to change to the shipping or billing address.  We are absolutely unable to make any changes to an order (including shipping address) once it's shipped.

REFUSED ORDERS
Shipped orders that are refused and automatically returned to us by the shipping service will be charged a 50% restocking fee, which will be deducted from any refund.

EXCHANGES
We apologize but we are unable to accomodate exchanges.

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ITEM RETURNS ADDRESS
High Spirits Flutes
Attn: Returns
714 Red Rock Avenue
Box 253
Patagonia, AZ  85624

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RECEIVED THE WRONG FLUTE?
Please check the engraving information on the bottom of the flute, stating the musical key and the tuning frequency, and contact us within 14-days if you received a wrong item.

DIGITAL PRODUCTS
All sales are final for our digital product; digital products are not eligible for exchanges, returns, or refunds.