RETURNS & EXCHANGES

RETURNS WITHIN 30-DAYS
All orders are eligible for a refund when returned within 30-days of the original delivery date; delivery date is determined using shipping service tracking information.  Customers are responsible for the cost of return shipping.

For an item to be eligible for a full refund it must be received in its original condition, no exceptions. Any item received in less than its original condition will be charged a 25% restocking fee, which will be deducted from the refund.

Return Shipping Address
High Spirits Flutes
714 Redrock Avenue
Box 253
Patagonia, AZ  
85624

EXCHANGES
We apologize but we are unable to offer direct exchanges or replacements; we are only able to offer refunds once a flute is returned. 

SOUND QUALITY CONCERNS
Please contact us directly for specific direction. We also encourage you to email us a 60 second video of your sound issue. 

THINK YOU RECEIVED THE WRONG FLUTE?
Please check the engraving information on the back of your flute, which states the musical key.

If you are still unsure, please email us pictures of the flute (top and bottom) you received so that we can further help you. 

DIGITAL PRODUCTS
All sales are final for our digital product; digital products are not eligible for exchanges, returns, or refunds.

VERY IMPORTANT
Any item received after the initial 30-day, flexible return period, which is received in a quality deemed less than original condition, will not be accepted.  When this occurs, the customers must pay an $18.00 return shipping fee in order to have their original item returned to them.

RETURNS AFTER 30-DAYS
Items approved for return and received in original condition 30-days or more from original delivery date will be charged a 15% restocking fee, even when received in original condition.

RETURNS AFTER 90-DAYS
Items approved for return and received in original condition 90-days or more from original delivery date will be charged a 25% restocking fee, even when received in original condition.

RETURNS AFTER 6-MONTHS
Items approved for return and received in original condition 6-months or more from original delivery date will be charged a 35% restocking fee.

NO RETURNS ACCEPTED AFTER 12-MONTHS
We are unable able to refund any item returned 12-months are more after the original delivery date, even when in original condition.