High Spirits Flutes - Returns Policy

ORDER RETURNS & CHANGES

15-DAY SATISFACTION GUARANTEE
All orders are eligible for a refund when returned 15-days or less, based on the order's verified date of delivery.
To receive a full refund within the 15-day satisfaction guarantee period, items must be received in their original condition. Any item altered or received in a quality less than its original condition is no longer eligible for return, replacement, or refund.

ORDER CHANGES
We charge a $25.00 change fee for request to change, add, or remove an item in the original order, or to change to the shipping or billing address.  Once shipped, we are absolutely unable to make any changes to an order's original shipping address.

REFUSED ORDERS
If a shipped order is refused for delivery and automatically returned to us by the shipping service a 50% restocking fee will be deducted from any refund.

RETURNS ADDRESS
High Spirits Flutes
Attn: Returns
714 Red Rock Avenue
Box 253
Patagonia, AZ  85624

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EXCHANGES
We apologize but we are unable to offer exchanges.

RETURNS AFTER 15-DAYS
Items returned 15-days or more after verified original delivery date will be charged a 25% restocking fee regardless of their returned condition.

RETURNS AFTER 30-DAYS
Items returned 30-days or more after verified original delivery date will be charged a 35% restocking fee regardless of their returned condition.

RETURNS AFTER 60-DAYS
Items returned 60-days or more after verified original delivery date will be charged a 50% restocking fee regardless of their returned condition.

NO RETURNS ACCEPTED AFTER 90-DAYS
We do not accept any returns 90-days after verified original delivery date.

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RECEIVED THE WRONG FLUTE?
Please check the engraving information on the bottom of the flute, which indicates the musical key and the tuning frequency.  Contact us if you determine that you did not receive the flute originally ordered.

DIGITAL PRODUCTS
All sales are final for our digital product; digital products are not eligible for exchanges, returns, or refunds.