FAQs

Available services and shipping estimates are shown at checkout. Contact flutes@highspirits.com if you have a delivery deadline.

Free shipping is available to any U.S. address on orders of $349 or more. Other shipping rates are calculated at checkout.

Yes. You can cancel free of charge within 1 hour of placing your order. Email flutes@highspirits.com or call (520) 394-2900 or toll-free 1-800-394-1523 right away (office hours Monday–Thursday 9:00 am–4:30 pm, Friday 9:00 am–3:00 pm, Arizona time). After that, an order that hasn't shipped can still be cancelled, but a 15% restocking fee is deducted from your refund. Once your order has shipped, our return policy applies.

Available destinations and shipping rates are shown at checkout. Contact flutes@highspirits.com if your country is not listed.

Returns are accepted within 14 days of delivery for store credit only, not a refund to your payment card. The return shipping label fee is $12. Contact flutes@highspirits.com before returning an item. Preservation Collection flutes are final sale and can't be returned or exchanged.

Contact flutes@highspirits.com within 14 days of delivery for return instructions. The return shipping label fee is $12.

Eligible returns receive store credit only. Contact flutes@highspirits.com for help choosing a different flute and arranging a return.

Eligible returns receive store credit only, not a refund to your payment card. The return shipping label fee is $12.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.

If a delivery is refused or an order is returned to sender, the customer forfeits the full amount paid. This applies to domestic and international orders.