RETURNS

Orders may be canceled without a fee within 1 hour of being placed by emailing flutes@highspirits.com or calling (520) 394-2900 or toll-free 1-800-394-1523. After 1 hour, if your order has not shipped yet, a 15% restocking fee applies and is deducted from your refund.

PRESERVATION FLUTES
Preservation Collection Flutes are all final sale and not eligible for return.

U.S. ORDERS
Sound Quality Standards Guaranteed
ITEMS CAN BE RETURNED FOR CREDIT ONLY

Returns are accepted within 14 days following delivery, for store credit only. A $12.00 fee applies when we provide a U.S. return shipping label.

Flutes must be received within 14-days following the issue of the return shipping label by email.

Returns received damaged will be charged a 50% restocking fee.

Refused delivery: If you refuse delivery and the order is returned to us, the full amount paid, including any original shipping charge, is forfeited. No refund or store credit will be issued for refused deliveries. 

Limit of one return per order.

INTERNATIONAL ORDERS
Sound Quality Standards Guaranteed
ITEMS CAN BE RETURNED FOR CREDIT ONLY

Returns are accepted within 14-days following delivery.

Our shipping service is unable to initiate international return shipping labels so shipping for international orders must be paid by the customer. 

We encourage all international returns to be insured, as any return order received in damaged condition is the responsibility of the customer.

Flutes must be received within 21-days of email approval of the return.

Refused delivery: If you refuse delivery and the order is returned to us, the full amount paid, including any original shipping charge, is forfeited. No refund or store credit will be issued for refused deliveries.

Limit of one return per order.

INTERNATIONAL IMPORT DUTIES
International customers are completely responsible for all duties, fees, and/or taxes. Any import fees assessed by the destination country must be paid at the time of delivery.

Any unpaid duties / fees / import taxes, which are returned to sender, will prompt all future orders to be canceled immediately.

FINAL SALE ITEMS
All hand drums, song books, music CDs, and digital products are final sale.