Shipping policy

Domestic U.S. Orders $250.00 or More
FREE SHIPPING
Shipped via UPS Ground

All Other Orders
SHIPPING CALCULATED AT CHECKOUT
Shipped via UPS or USPS. Available services and rates are shown at checkout.

INTERNATIONAL IMPORT TAXES
All import fees must be paid at the time of delivery; international customers are responsible for all duties, fees, and/or taxes related to receiving a purchase from outside their home country. 

 

ADDRESS DETAILS: If you are requesting shipping to a hub such as a UPS, FedEx, or other shipping center, please include the Box #. We cannot guarantee the carrier will be able to complete delivery, even to one of its own locations, if the recipient does not have a Box rented for them at the location specified. The same applies to Hotels/Motels; some may hold packages at the front desk based on the addressee's info matching a current guest, but some require the Room # so please include it. 

SHIPPING TO BRAZIL: For orders shipping to Brazil, please include your CPF (personal) and/or CNPJ (business) number(s) as applicable; please email flutes@highspirits.com with that information, preferably before placing the order, or at least immediately thereafter. The CPF/CNPJ requirement must be met for your shipment to clear Customs.

INTERNATIONAL PO BOXES
Our international shipping provider, UPS, is unable to deliver to any post office box (PO Box) address. We apologize for the inconvenience. Please provide a Residential/Commercial address; shipments with PO Box addresses will be held until the address is changed. 

REFUSED / UNDELIVERABLE ORDERS
Shipped orders that are refused or unable to be delivered to shipping address, and automatically returned to us by the shipping service are not refunded: the full amount paid, including any original shipping charge, is forfeited, and no refund or store credit is issued. This applies to any international order returned to us because duties, fees, or import taxes, were not paid by the customer at time of delivery.

SHIPPING RESTRICTIONS
Due to delivery issues we are unable to ship to some countries; if you do not see yours as an option on the checkout page please contact us  flutes@highspirits.com

U.S. EXPEDITED SHIPPING OPTIONS
All Expedited Shipping Delivers Monday thru Friday Only.

UPS Next Day Air®, UPS 2nd Day Air® and UPS 3 Day Select®
Rates and estimated delivery dates are shown at checkout.

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