Refund policy

We want you to love your flute. If something isn't right, here's how cancellations and returns work. Please read this before you contact us so you have everything you need.

Changed your mind? Cancel within 1 hour

You can cancel any order free of charge within 1 hour of placing it. Just email flutes@highspirits.com or call us at (520) 394-2900 or toll-free 1-800-394-1523 right away.

After the 1-hour window, if your order has not shipped yet, we can still cancel it, but a 15% restocking fee applies and is deducted from your refund. Once your order has shipped, our return policy below applies.

Returns within 14 days

We accept returns within 14 days of the verified delivery date. Please contact us at flutes@highspirits.com before sending anything back so we can help you with the return.

  • Returns are refunded as store credit only, not to your original payment method.
  • If you'd like us to send you a return shipping label, there's a $12 return label fee. You can avoid this fee by paying for the return shipping yourself within the return period. Please tell us which you prefer; if you don't say, we'll send a label.

Preservation Collection flutes are final sale

Flutes from our Preservation Collection are final sale and can't be returned or exchanged. The same applies to any other item marked "Final Sale." If you have questions about one of these flutes, please ask us before you order. We're happy to help.

Where to send returns

UPS or FedEx:
High Spirits Flutes
714 Red Rock Ave
Patagonia, AZ 85624

USPS:
High Spirits Flutes
PO Box 253
Patagonia, AZ 85624

Please insure your return package. If you use your own shipping (not our prepaid label) and the item is damaged on the way back to us, we can't process the return and will send the item back to you.

International returns

Our 14-day return policy applies to international orders too. Because of shipping limits, we can't provide prepaid return labels outside the USA, so the return shipping and insurance are paid by you. Please ship to: High Spirits Flutes, 714 Red Rock Ave, Patagonia, AZ 85624.

Thank you for supporting our handmade flute workshop in Patagonia, Arizona.