FLEXIBLE 7-DAY FLEXIBLE RETURN POLICY
We accept returns up to 7-days after the verified date of delivery. Please let us know immediately that you'd like to return an item you've recently ordered and we will provide you a pre-paid return shipping label by email. To begin your return, please use the form to the right. *Note: Please do not use the form for communications other than initial return requests. For updates on the status of a return, or for any other questions, please email us at flutes@highspirits.com
Returned flutes that are received damaged will be charged up to a 35% restocking fee, based on the amount of damage and calculated on the item's full price.
Returned flutes must be received within 14-business days after return authorization is provided; a 25% restocking fee (based on the item's full price) will be deducted from any refund when a returned flute is received after the 14-business day authorization period.
INTERNATIONAL RETURNS
Due to shipping limitations, we are unable able to provide prepaid return shipping labels for orders outside the USA. Our flexible 7-day return policy is applicable to all international orders but the cost of return shipping and shipping insurance must be paid directly by the customer.
Returned flutes that are received damaged will be charged up to a 35% restocking fee, based on the amount of damage and calculated on the item's full price.
REFUSED ORDERS
Shipped orders that are refused and automatically returned to us by the shipping service will be charged a 50% restocking fee, which will be deducted from any refund, along with the cost of shipping being forfeited. This applies to any international order returned to us because duties, fees, or import taxes, were not paid by the customer at time of delivery.
ALL SALES FINAL ITEMS
Our 'Flexible 7-Day Return Policy' does not apply to any 'All Sales Are Final' item. 'All Sales Are Final' items are not eligible for return or exchange.
